Refund and Returns Policy

Vacuum Pump Now Shipping

Next Day and Expedited Requests

We offer next day requests on certain parts that are in stock. Next day requests are required to submit either a carrier account number or credit card information for covering the extra cost of shipment. UPS or FedEx will provide the shipping. Cutoff times for next day air vary by the part. Free shipping offers do not include expedited or next day options.

To use your own carrier shipping account please use the order notes to specify the speed of shipping. Freight shipped items will not be expedited. If you are desperate for a motor freight item to be expedited you may call and speak with a representative there are hotshot services available but be aware the costs are much higher than other methods and in most cases we will suggest you just wait for standard motor freight.

Next day and expedited shipping is not guaranteed. While we will try our best to cater to expedited requests, there are many factors outside of the control of Compressor Now Shipping. If the item is not in our warehouses, it may be coming from the manufacturer and in a different time zone. There are also carrier delays that may happen. In short, while we want to get you parts as soon as possible it is always best not to be in the situation where you need a part next day. Take advantage of using spares on hand to combat the urgency. We would be happy to find out what spares the manufacturer recommends for your equipment.

Shipping and Handling

Shipping and Handling Charges: Shipping and handling charges are based on total order and there may be items that must ship freight which is a drastically higher cost than parcel services. Oversized or heavy items may have an additional shipping cost, if you do not request liftgate service many times a motor freight carrier will charge you for that. This charge may not be calculated until the order is being prepared or has been loaded and calculated by the carrier. Compressor Now Shipping does not charge any handling fee for US shipments, areas that need paperwork prepared are charged a fee upon ordering to prepare the paperwork, usually it is under 10 USD.

We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping. While this does not usually happen Compressor Now Shipping must reserve this right as unexpected carrier cost have happened. Compressor Now Shipping is not responsible for any import fees, period…once it leaves the United States we will not take the item back if you fail to pay proper duties & fees. 

Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.

Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.

Consolidated Shipments: Entire orders will be shipped together if possible.

Free Shipping: Orders totaling in the amount over $435.00 (excluding tax & Freight Shipped Items) are eligible for free shipping. Orders totaling over $3975.00 that include Freight Shipped Items are eligible for free shipping. *Freight Shipped Item are any item considered too large for conventional shipping (ex. Aluminum Piping, Compressors, Items on a Pallet). This offer is not valid for Alaska or Hawaii.

Returns and Exchanges

Note that manufacturers have different policies, we do our best to encompass all scenarios here but unfortunately there is not one standard return policy.

Items that are generally non-returnable, this list is not exhaustive, just a general idea: electronics, liquids, piping, software or controllers.

General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

Original shipping and handling charges are not refundable. Returns must be pre-authorized by us and are subject to a 25% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.  We are in no way responsible for parts ordered that do not fit unless there was an actual error in your item shipped. You are solely responsible for verifying that you are ordering the correct part and any suggestions, recommendations are based on manuals and experience from the Compressor Now staff but do not constitute a reason for return. We will offer suggestions and provide manuals at no cost to you in the assistance in finding the correct part but will not be held responsible to making sure that that is the correct part for your particular machine.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item. Minimum return amounts are set by certain manufacturers and must be met for a return. For example, items returned to Atlas Copco must have a value of $350 or greater, lesser value items will not be returned or exchanged unless it is proven to be a necessary exchange due to a manufacturer error.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership. We cannot accept returns of any pipe or electronics.

Above Return Conditions Simplified: If we made an error we will fix it, if you ordered the wrong items the restocking and shipping fees will apply. We will not return items for no fee just because you say “someone told me it was part XXXX”. 

Sales Tax

Sales tax is charged on orders if required by law.

Shipping Points:

Tucson – Phoenix – Houston – Seattle – Charlotte

Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection. Large orders are accepted as a wire transfer payment and sometimes wire transfers are required for certain bulk quotes.

Backordered Items

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.


Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason, especially if you are rude to our staff.


All manufacturers names logo’s trademarks and copyrights are owned by the manufacturer and used only to give a description of what is being displayed. We do not represent every brand name listed on the website and do not have any affiliation at all with some of them. We use the wording replacement, aftermarket, substitute or similar terms to indicate that the product is not made by the OEM manufacturer. If you are in doubt about a certain item, ask us.

Secured Online Shopping

We guarantee your order’s privacy and security over the web, with all transactions utilizing an SSL secure server connection.